READY-TO-WEAR
Returns and exchanges are accepted within 3-5 days.
Items must be:
- Unworn.
- Unwashed.
- In original condition with tags/packaging intact.
CUSTOM-MADE / ALTERED PIECES
Due to the personalized nature of custom orders, custom-made, tailored, or altered items are non-returnable and non-refundable.
However, if there is an issue from our side, (wrong sizing, damage, or incorrect design) we will gladly assist with corrections.
DAMAGED OR INCORRECT ORDERS
If you receive a damaged or incorrect item:
- Contact us within 24-48 hours of delivery.
- Send clear photos/videos of the item and your order details.
We will review the issue and provide a replacement, exchange, or store credit where applicable.
NON-REFUNDABLE ITEMS
The following items cannot be returned:
- Sale/discounted items.
- Custom-made items.
- Altered pieces.
- Worn or damaged items caused after delivery.
EXCHANGES
To request an exchange:
- Send us a message via WhatsApp or Instagram with your order number.
- Once approved, items must be returned before before the exchange is processed.
SHIPPING / DELIVERY FEES
Customers are responsible for shipping / delivery costs unless the mistake was from our side.
REFUNDS
Approved refunds are processed via the original payment method or store credit with 5-10 business days.
